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Send Reset Link

The classic and most widely used method. Enter the email address you registered with and your password to access your account instantly from any browser or device.

Access your full Platinum Play account on any iPhone or Android device through Safari or Chrome — no app download required. The mobile site is fully optimised for touch screens and NZ mobile networks.

Activate Two-Factor Authentication (2FA) in your account settings for the highest level of login protection. After entering your password, you’ll verify via a code sent to your phone or authentication app.

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Click “Forgot your password?” on the login form above. Enter your registered email address and click “Send Reset Link.” You’ll receive a secure link in your inbox within 60 seconds. The link is single-use and expires in 30 minutes. If you don’t receive the email, check your spam folder or contact our 24/7 support team via live chat.

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Accounts are temporarily locked after 5 consecutive failed login attempts for security. Wait 30 minutes for the lockout to lift automatically, or contact our 24/7 support team via live chat or email at [email protected]. You’ll be required to verify your identity before the account is unlocked.

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Yes, Platinum Play allows you to log in from multiple devices — your desktop, laptop, mobile, and tablet all sync seamlessly. Your balance, bonuses, and game history are instantly updated across all devices. For security, we recommend enabling 2FA and logging out of devices you no longer use.

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If you’re unsure which email you registered with, contact Platinum Play’s 24/7 support team via live chat. You’ll need to verify your identity with your full name, date of birth, and possibly additional KYC information before the support team can help you locate or recover your account.

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Absolutely. Platinum Play uses 128-bit SSL encryption — the same standard used by New Zealand’s major banks — to protect all login sessions and data transmissions. Your password is stored as an encrypted hash, meaning even Platinum Play staff cannot view it. eCOGRA independently audits the platform monthly for security compliance.

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Self-exclusion periods are strictly enforced at Platinum Play. If you’ve set a cooling-off or self-exclusion period, you will not be able to log in until it expires. Once the period ends, contact support to have your account reviewed and, if appropriate, reinstated. Responsible gambling is our priority — if you need help, contact the Problem Gambling Foundation of New Zealand at 0800 664 262.