Deposit Limits

Set a hard cap on how much you can deposit into your Platinum Play account — daily, weekly, or monthly. Once set, the limit is enforced immediately and cannot be increased for at least 24 hours. Decreasing a limit takes effect instantly.

Set My Deposit Limit →

Self-Exclusion

Self-exclusion blocks your access to Platinum Play for a chosen period — 6 months, 1 year, 5 years, or permanently. During exclusion you cannot log in, deposit, or play. Promotional emails are stopped. Your balance is returned to you.

Request Self-Exclusion →

Reality Checks & Session Controls

Time passes quickly when you are playing. Platinum Play’s session tools help you stay aware of how long you have been playing and how much you have spent — giving you regular prompts to reflect and decide whether to continue.

Access My Account Settings →

Talk to Someone

If you are concerned about your gambling — or someone else’s — support is available now. All NZ services listed here are free, confidential, and staffed by trained counsellors.

Every casino game is designed with a mathematical advantage for the house. A 96% RTP means the casino retains 4% of all bets over millions of spins. No strategy, system, or “hot streak” can overcome this in the long run. Understanding this is the foundation of responsible gambling — you play for entertainment, not profit.

Online slots use certified Random Number Generators — every spin is completely independent of the previous one. A slot that hasn’t paid for 100 spins is not “due” to win. The Gambler’s Fallacy (believing past results influence future ones) is one of the most dangerous thinking patterns in gambling.

Never gamble when you are stressed, sad, drunk, angry, or trying to escape a problem. Emotional states impair judgment and make risky decisions feel reasonable. Gambling to cope with difficult feelings is a warning sign, not a solution.

Problem gambling is recognised as a behavioural health condition — not a character flaw or lack of willpower. It affects people of all backgrounds, incomes, and ages. New Zealand has excellent, well-funded support services. Seeking help is a sign of strength, not weakness, and recovery is very achievable with the right support.

A large win can actually increase gambling risk — it reinforces the idea that gambling is a reliable source of money, and can lead to significantly higher bets. If you win a meaningful amount, consider withdrawing some or all of it and celebrating the win rather than immediately re-wagering it.

Platinum Play strictly enforces the 18+ minimum age requirement. If you share devices with younger family members, please log out after each session and do not save your login credentials on shared devices. Use your device’s parental control features to restrict access to gambling websites.